Job Overview:
We are looking for a Technical Plumbing and Drainage Manager to provide high-level expertise in plumbing and drainage and to support field engineers, supervisors, coordinators, and account managers.
This role serves as a central technical authority within the business, providing practical guidance, troubleshooting support, technical assurance, and forward-looking job planning to ensure works are completed safely, efficiently, and to the highest standard.
This is an office-based technical leadership and support role. It does not involve full direct line management of field operatives.
Please email your CV with an introductory Letter to sally.hodge@ivdc.co.uk and richard.webb@ivdc.co.uk, where interested.
Role Overview:
The Technical Manager will:
- Provide real-time technical advice to engineers in the field.
- Support complex diagnostics and problem-solving.
- Review and prepare upcoming works to ensure the correct equipment, labour, and methodology is in place.
- Conduct post-job technical reviews to ensure quality and accuracy.
- Work closely with Supervisors to support training and development planning.
- Provide technical reassurance and explanation to clients where required.
- Support continuous technical improvement across the business.
- Be required to attend or support staff meetings relating to absence, conduct, or capability, where appropriate, to ensure continuity of management cover.
Key Responsibilities:
Technical Support & Live Problem Solving:
- Act as the primary technical escalation point for complex plumbing and drainage queries.
- Provide remote troubleshooting support to engineers during live jobs.
- Assist in identifying root causes of recurring issues.
- Advise on best-practice repair methods and first-time-fix solutions.
- Provide clear, practical guidance under time-sensitive conditions.
- As part of the management team, the Technical Manager will participate in an out-of-hours on-call Rota, providing telephone support and technical guidance when required.
Forward Job Planning & Technical Preparation:
- Review upcoming and complex jobs in advance to ensure work is technically viable and properly scoped.
- Confirm appropriate equipment, materials, access requirements, and specialist resources are identified ahead of attendance.
- Work with coordinators and supervisors to reduce avoidable return visits.
- Identify potential risks or technical challenges before works commence.
Post-Job Technical Review & Quality Assurance:
- Review completed works to ensure adequate supporting evidence is recorded (including photographs and documentation).
- Validate technical recommendations made by engineers.
- Identify patterns in repeat visits, misdiagnosis, or incomplete reporting.
- Work closely with Supervisors to address recurring technical issues.
- Provide feedback to support improvement in reporting quality and technical accuracy.
Collaboration With Supervisors – Training & Development:
- Work alongside Field Supervisors to identify technical skill gaps within the workforce.
- Contribute to structured training plans and development pathways.
- Participate in induction processes, particularly the technical onboarding of new engineers.
- Support the creation of technical guidance materials and best-practice documentation.
- Provide subject matter expertise for group training sessions where required.
Health & Safety Responsibilities:
- Within the scope of technical expertise, the Technical Manager will:
- Provide technical guidance to ensure work complies with relevant health and safety regulations and industry standards.
- Identify technical practices that may pose safety risks and recommend corrective action.
- Support safe systems of work from a technical perspective.
- Contribute to risk assessment processes relating to specialist or complex works.
- Assist in reviewing technical incidents where engineering practice is a contributing factor.
Client & Stakeholder Communication:
- Speak directly with clients when necessary to explain technical findings, recommendations, and solutions.
- Provide clear, professional explanations of complex plumbing and drainage issues.
- Support account managers in resolving technically sensitive complaints or queries.
- Represent the company’s technical expertise in a confident and solution-focused manner.
Technical Research & Development:
- Stay up to date with innovations, regulations, and best practices within the plumbing and drainage sector.
- Evaluate new equipment, materials, and methods before business implementation.
- Provide technical input on supplier selection and product suitability.
- Support continuous improvement initiatives across the business.
Experience & Qualifications:
- Extensive technical experience in the plumbing and drainage industry (ideally 10+ years).
- Strong diagnostic and fault-finding capability.
- Experience supporting or mentoring engineers in a technical capacity.
- Experience working within an office-based or administrative environment.
- In-depth knowledge of drainage systems, plumbing installations, and reactive repair works.
- Knowledge of relevant UK regulations and industry standards.
- Proficient in MS Office and digital job management systems.
Key Skills & Attributes:
- Advanced problem-solving ability.
- Strong forward-planning and analytical skills.
- High attention to detail in reviewing documentation and completed works.
- Clear and confident communicator (technical and non-technical audiences).
- Calm under pressure during live job escalation.
- Strong technical credibility within the industry.
- Collaborative approach across departments.
- Professional and commercially aware when dealing with clients.
Why Join Us:
- Competitive industry salaries.
- Company-paid Health Cash Plan covering everyday health costs such as dental, optical, physio treatments and more.
- All tools, equipment, uniform, and company vehicles provided (for business use).
- Ongoing training and development to further your leadership skills.
- Clear career progression in a fast-growing national company.
- Financial Incentives scheme.
- Increased holiday entitlement after 5 years.
- Supportive and positive team environment.
Apply Now!
Send your CV and a brief cover letter to join us.
About Us:
Invincible Drain Care Ltd is one of the UK's leading independent plumbing and drainage service providers.
We operate across the UK, handling planned and emergency work, and offering a comprehensive solution for all drainage and wastewater plumbing needs.
We’re committed to creating a diverse, inclusive, and accessible workplace.
Other Information:
Job Types: Full-time, Permanent.
Advertised Pay: £40,000.00-£45,000.00 per year.
Benefits:
- Health & wellbeing programme (including discounts on gym memberships, retail and many more).
- An annual car allowance of £5,208.00.
License/Certification:
- CSCS (preferred).
- Driving Licence (required).
Work Location: Office-based with occasional site visits.
Job Type: Full-time.
Benefits:
- Company pension.
- Employee discount.
- Free parking.
- Health & Wellbeing Programme.
Experience:
- Extensive technical experience in the industry: 10 years (preferred).
- diagnostic and fault-finding capability: 3 years (preferred).
Work Location: In person.